How do I return an item?

Refund / Return Policy:
Returns are easy and convenient.

Sales receipt must accompany returns.
You may return your New, Unaltered, or Unused purchase within 21 days of purchase for a refund or replacement.

Just fill out the return section on your order's packing slip and send it back.
You will receive your refund within 7-10 business days
contingent upon inspection of item(s) once we receive it.
Return shipping charges are not refundable.

Definition of New, Unaltered and Unused condition is:
  • Partially used cases will receive a partial refund prorated per each full, unopened, undamaged bar returned
  • Without showing signs of wear, use or damage
  • Special or custom orders are not eligible unless otherwise noted

If an item is received damaged or is incorrectly shipped by us please contact Customer Service within 72 hours. Items that are defective and shipped from us or items that you did not order but received from us will qualify for a full refund, store credit, and a return shipping credit.

PO Box 44, Essex, NY 12936
(518) 925-7535