Refund policy

Return and Refund Policy

Last updated: October 2026

The Dak Bar Promise

We make every bar by hand in the Adirondacks, and we want you to love it. If you don't, tell us and we'll make it right.

If you're unhappy with your order for any reason, email info@dakbar.com within 30 days of delivery. Let us know your order number and what went wrong, whether it's taste, freshness or anything else. We'll send a replacement or issue a refund.

No need to send anything back. Because Dak Bars are food, we can't resell returned product, so please keep, share or compost it.

Damaged, wrong or missing items

If your order arrives damaged, has the wrong flavors, or is missing something, email info@dakbar.com within 7 days of delivery. Include your order number and a photo of the product and box. We'll ship a replacement or refund the affected items, including any shipping you paid.

Chocolate flavors can soften in warm weather. Softened bars are still fresh and safe, and they firm back up in the fridge. See our Shipping Policy for warm-weather details.

How refunds work

Approved refunds go back to your original payment method.
Refunds are processed within 5 business days of approval. Your bank may take another few days to post it.
Shipping charges are refunded only when the problem was our mistake (damaged, wrong or missing items).
If we refund part of an order, we'll tell you which items and the amount.

Please contact us before filing a chargeback with your card issuer. We can almost always fix things faster directly.

Wholesale accounts

These terms apply to approved retailers ordering through a dakbar.com wholesale account.

Damage, shortages and wrong items: email info@dakbar.com within 5 business days of delivery with your order number and photos of the cases and boxes. Note visible damage on the carrier's delivery receipt when you can.
How we make it right: we'll ship replacement product or credit your account. Credits apply to your next invoice. If your order was paid by card and you'd prefer a refund, just ask.
Shelf life: every case ships with at least six (6) months of shelf life remaining. If product arrives with less, we'll replace it.
Unsold product: wholesale sales are final. We don't accept returns or issue credits for unsold, slow-moving or expired stock.
Distributor and marketplace orders: product bought through a distributor or a marketplace such as Faire follows that partner's return terms. Please contact them first.

Subscriptions

You can skip, pause, change or cancel your subscription anytime from your account or by emailing info@dakbar.com. Changes must be made at least 1 business day before your next charge date. Once a subscription order has been charged and shipped, it follows the same promise as any other order above.

What's not covered

Dak Bars bought from a store, cafe or other retailer. Please contact the place you bought them, or email us and we'll help where we can.
Free bars, samples, giveaways and prizes.
Replacement orders we've already sent for the same issue.
Requests made after the windows above.

The Dak Bar Promise is meant for genuine problems, and we may limit refunds or replacements where it's being misused.